We have a 25 day return policy. That way you have confidence in really trying out our products! If you are not completely satisfied with your PiperBlue purchase, please return for a full refund if postmarked within 25 days of receipt. Products must be returned in new or gently used condition. PiperBlue monitors return activity for abuse and reserves the right to deny returns and exchanges. Return shipping and handling fees are paid by the customer. All returns must include a return form and your order number. Samples or sample kits cannot be returned. Color singles (not purchased with a palette) cannot be returned unless they are unused in perfect condition.
Our color match guarantee allows for our team to send new palette colors one time if the color was not matched accurately. You may receive samples if it's not correct a second time to then send the correct colors. A return will be initiated if there aren't colors that match. *Only available to customers within the United States.
Please note that when sending a return, make certain to retain your tracking number. Returns that do not arrive at our warehouse cannot be processed without a valid tracking number.
We love our products and stand by the quality and purity of our products and hope you’ll love them too. If for any reason you aren’t 100% satisfied with your purchase, please contact us.
You can authorize a return for new or gently used items by emailing us at returns(at)piperbluemakeup.com with Return as the subject, within 25 days from the purchase date. If you miss the 25-day cut-off, we will honor store credit up to 35 days from the purchase date. The cost of return shipping will not be credited to you, and you are responsible for return shipping costs or fees.
Once we receive your return, our team will assess and process your return as quickly as possible. Please allow a maximum of 45 business days for processing. All refunds will be credited back to the original payment method and will be reflected on your statement in 4-10 business days.
Please note that any original shipping fees are non-refundable and will be deducted from the amount returned. Promotional sets and kits are only eligible for returns or exchanges if all of the pieces of the set are included in the return, Unless otherwise determined by our team.
Returns received that are not in compliance with our return policies will be held, and our Customer Service team will reach out (via the email that was in correspondence with us) to resolve any discrepancies. If our team doesn’t receive a response in 7 business days, it’s up to our discretion to issue full or partial store credit.
If you decide that you would like to process an exchange for a color match that was done via our team, email our team at contact(at)piperbluemakeup.com with "color exchange" as the subject line. We will give you instructions for exchange through email. Color exchanges must be in new or gently used condition and are guaranteed only if you were personally color matched by our team.
If your product arrives to you in damaged and unusable condition, please email contact(at)piperbluemakeup.com with your order number and a picture verifying the damage.
As always, we send free replacements for products that were damaged in transit. However, once you receive your shipment in perfect condition, any damage that happens on your end will not be eligible for a free replacement.