Return Policy
Returns
You can authorize a return for new or gently used items by submitting a request through our Return Portal within 30 days from the delivery date. Return requests submitted after 30-days are eligible for store credit only and must be submitted within 35 days from the delivery date
All returns must be submitted and approved through our return portal before items are shipped back. Once approved, your return is linked to your order and return authorization.
Promotional sets and kits are only eligible for returns or exchanges if all pieces of the set are included in the return, unless otherwise determined by our team.
Samples, sample kits, and gift cards are non-refundable and cannot be returned.
PiperBlue monitors return activity for abuse and reserves the right to deny returns and exchanges at our discretion.
Customers located in the European Union have additional withdrawal rights under applicable law. Please review our EU Withdrawal Policy & Withdrawal Request Portal for details and to submit a withdrawal request.
Shipping & Return Costs
Original shipping fees are non-refundable. If your order qualified for free shipping (orders over $75), the shipping cost paid by PiperBlue on your behalf will be deducted from your refund.
Customers are responsible for return shipping costs unless Checkout+ was purchased and the return has been submitted and approved through our Return Portal.
Return shipping refers to the cost of sending the item back to PiperBlue.
Checkout+ (Optional Protection)
We offer optional Free Returns + Package Protection through Checkout+ at checkout. If you choose to purchase Checkout+, you will receive a prepaid return shipping label for eligible items once your return request has been submitted through our Return Portal and approved by our team. Return labels are not automatically issued.
If you do not purchase Checkout+, you can still return eligible items; however, you will be responsible for return shipping costs.
Checkout+ covers return shipping only after a return has been submitted and approved. It does not override any exclusions listed in this policy.
Subscription Orders & Checkout+
Return Label & Packaging Requirements
(Required for Refund Processing)
Each return must be shipped using the approved return label issued for that specific return request and must include a valid tracking number.
Each return authorization is tied to a specific order and tracking number.
Returns from different orders must be shipped separately. Please do not combine items from multiple orders into one box. Each order must be returned in its own package using its corresponding return label and authorization.
Returns sent without the correct label or tracking, or returns that combine multiple orders into one package, cannot be guaranteed to be processed or refunded and may be returned to the sender or issued store credit at our discretion.
Processing
Once we receive your approved return, our team will assess and process it as quickly as possible. Please allow up to 45 business days for processing.
All refunds will be credited back to the original payment method and may take 4–10 business days to reflect on your statement.
Please retain your tracking number when sending your return. Returns that do not arrive at our warehouse cannot be processed without valid tracking.
Returns received that are not in compliance with our return policies will be held, and our Customer Service team will reach out via the email used in correspondence to resolve any discrepancies. If we do not receive a response within 7 business days, it is at our discretion to issue full or partial store credit.
Damaged Items
If your product arrives damaged and unusable:
If Checkout+ was purchased, please submit a claim through our Return & Claim Portal with clear photos.
If Checkout+ was not purchased, email support@piperbluemakeup.com with your order number, and photos of the following: damage, packaging and invoice.
We send free replacements for products that were damaged in transit once the claim has been reviewed and approved. If a shipment is received in good condition, any damage that occurs after delivery will not be eligible for a free replacement.