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We love our products and stand by the quality and purity of our products and hope you’ll love them too. If for any reason you aren’t 100% satisfied with your purchase, we offer returns and exchanges.
You can authorize a return for any new or gently used item by emailing us at email@example.com within 30 days from the purchase date. If you miss the 30-day cut-off, we will honor store credit up to 45 days from the purchase date. The cost of return shipping will not be credited to you.
Once we receive your return, our team will assess and process your return as quickly as possible. Please allow a maximum of 45 business days for processing. All refunds will be credited back to the original payment method and will be reflected on your statement in 4-10 business days.
Please note that any original shipping fees are non-refundable. Promotional sets and kits are only eligible for returns or exchanges if all of the pieces of the set are included in the return.
Returns received that are not in compliance with our return policies will be held, and our Customer Service team will reach out (via the email that was in correspondence with us) to resolve any discrepancies. If our team doesn’t receive a response in 7 business days, it’s up to our discretion to issue full or partial store credit.
If you decide that you would like to process an exchange, email our team at firstname.lastname@example.org. We will give you instructions for exchange through email.
If your product arrives in damaged and unusable condition, please email email@example.com with your order number and a picture verifying the damage.
As always, we send free replacements for products that were damaged in transit. However, once you receive your shipment in perfect condition, any damage that happens on your end will not be eligible for a free replacement. So if you spill a product or crack a bottle– we totally feel your pain! Our Customer Service team will be happy to help you place another order, but we can't offer to replace that product for free.
If you make a purchase at an affiliate box store, you can return or exchange your items accompanied with a valid receipt up to 30 days from the purchase date. We reserve the right to refuse or limit returns without an original receipt.