Returns
You can authorize a return for new or gently used items by emailing us at returns@piperbluemakeup.com with Return as the subject, within 25 days from the purchase date. If you miss the 25-day cut-off, we will honor store credit up to 35 days from the purchase date. The cost of return shipping will not be credited to you, and you are responsible for return shipping costs or fees. Promotional sets and kits are only eligible for returns or exchanges if all of the pieces of the set are included in the return, unless otherwise determined by our team.
Once we receive your return, our team will assess and process your return as quickly as possible. Please allow a maximum of 45 business days for processing. All refunds will be credited back to the original payment method and will be reflected on your statement in 4-10 business days.
Please note that any original shipping fees are non-refundable and will be deducted from the amount returned. Meaning even if the customer received free shipping, the shipping charge paid by PiperBlue on behalf of the order, will be deducted from the original order amount to be returned. PiperBlue monitors return activity for abuse and reserves the right to deny returns and exchanges. Return shipping and handling fees are paid by the customer. All returns must include a return form and your order number. Samples, sample kits, and gift cards are non refundable and can not be returned.
Once we receive your return, our team will assess and process your return as quickly as possible. Please allow a maximum of 45 business days for processing. All refunds will be credited back to the original payment method and will be reflected on your statement in 4-10 business days.
Promotional sets and kits are only eligible for returns or exchanges if all of the pieces of the set are included in the return, unless otherwise determined by our team.
Please note that when sending a return, make certain to retain your tracking number. Returns that do not arrive at our warehouse cannot be processed without a valid tracking number.
Returns received that are not in compliance with our return policies will be held, and our Customer Service team will reach out (via the email that was in correspondence with us) to resolve any discrepancies. If our team doesn’t receive a response in 7 business days, it’s up to our discretion to issue full or partial store credit.
If your product arrives to you in damaged and unusable condition, please email returns@piperbluemakeup.com with your order number and a picture verifying the damage.
As always, we send free replacements for products that were damaged in transit. However, once you receive your shipment in perfect condition, any damage that happens on your end will not be eligible for a free replacement.
Color Match Guarantee
Our color match guarantee is for a color match from our team and the guarantee does not include the website quiz or eyeshadows. PiperBlue will honor our teams color match by doing a new color assessment if the original match was incorrect. We will send new colors one time; the customer will pay the shipping fee for the new colors. A return will be initiated if there aren't colors that match. We guarantee the color match if it is purchased within 2 weeks of the match. That way we avoid color changing from season to season.
If you decide that you would like to process an exchange for a color match that was done by our team, please reach out via the text chat on the website or support(at)piperbluemakeup.com if needed, and let our team know. We will assist you through the chat during business hours or the next business day after hours, or within 48 hours through email. Color exchanges must be in new or gently used condition and are guaranteed only if you were personally color matched by our team.
*Color Match Guarantee is only available to customers within the United States.
Ambassador Kits
PiperBlue does not accept returns on ambassador kits.
Due to the generous discount given to new ambassadors and the fact that PiperBlue does not repurpose any product that leaves its facility, we cannot accept returns on ambassadors kits.
Enrolling in the ambassador program is an investment in PiperBlue and yourself. We encourage you to take the necessary steps to ensure you are confident in your purchase.
PiperBlue does offer a sample bundle here.
If you are struggling with the product or with finding the right color, reach out to our customer service team and some accommodations may be available.
Shipping
We take commercially reasonable efforts to ship your products within the time frame we provided to you at the time of purchase. Please see the tracking information provided with your order confirmation for approximate delivery time frames.
Please note that any time frames we provide are good faith estimates and may be subject to change. We will not be liable beyond refunding your purchase price if there is a delay in delivering your product(s). We are not responsible for shipping delays due to factors outside of our reasonable control, such as bad weather, natural disasters, strikes, protests, government disruptions, the carrier not managing the shipments on time, or longer shipping time than expected etc.
Please allow 2 weeks for fulfillment and shipping for domestic USA orders and 4 weeks for international orders. Though we try to do things as soon as possible. If it takes longer than that time frame, we will work with the customer to resolve the issue. But we ask that the customer reaches out to the shipping carrier with their tracking number to inquire about the package first.
Customers are responsible for shipping fees, customs, and duty charges. We do not refund any shipping or handling fees including customs and duty charges.
